Practice - Final Takeaways for BAs
Practice Questions
Test your understanding with targeted questions
What does 'KPI' stand for?
💡 Hint: It's a crucial measure of business performance.
What is the purpose of an SLA?
💡 Hint: Think about accountability in service delivery.
4 more questions available
Interactive Quizzes
Quick quizzes to reinforce your learning
What does KPI stand for?
💡 Hint: Remember, it helps track business goals.
True or False: SLAs are only for technology-related services.
💡 Hint: Consider industries like healthcare and banking.
1 more question available
Challenge Problems
Push your limits with advanced challenges
Create a set of SLAs for a healthcare service regarding appointment confirmations and test result deliveries. Explain the rationale for each SLA.
💡 Hint: Focus on timing and quality of service.
Identify three distinct KPIs for an e-commerce platform and analyze how they could help in improving business performance.
💡 Hint: Consider how each KPI reflects the business's overall health.
Get performance evaluation
Reference links
Supplementary resources to enhance your learning experience.