Preview of practice Sla Examples (21.2.3) - Domain-Specific Jargon and KPIs - Business Analysis
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SLA Examples

Practice - SLA Examples - 21.2.3

Learning

Practice Questions

Test your understanding with targeted questions

Question 1 Easy

What does SLA stand for?

💡 Hint: Think about what it means in terms of service.

Question 2 Easy

List one SLA example from E-commerce.

💡 Hint: Consider what customers expect after placing an order.

4 more questions available

Interactive Quizzes

Quick quizzes to reinforce your learning

Question 1

What is an SLA?

A service contract
A product warranty
An employee agreement

💡 Hint: Consider what service agreements aim to communicate.

Question 2

True or False: SLAs are only applicable to the healthcare domain.

True
False

💡 Hint: Reflect on the different industries discussed.

1 more question available

Challenge Problems

Push your limits with advanced challenges

Challenge 1 Hard

Evaluate the importance of establishing SLAs in a new E-commerce startup.

💡 Hint: Think about how SLAs can create a competitive edge.

Challenge 2 Hard

Propose a set of SLAs for a banking app focusing on user experience and service reliability.

💡 Hint: Consider key service aspects that impact user interactions.

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Reference links

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