6.3. Observation (Job Shadowing)

Try these first

1. 1.

   Define passive observation.

   Hint

   Think about observing quietly.

2. 2.

   What is the Hawthorne Effect?

   Hint

   Recall how being watched might change our actions.

3. 3.

   What does 'Passive Observation' mean?

   • Observing quietly
   • Asking questions
   • Engaging fully

   Hint

   Think about how you might observe a movie.

4. 4.

   Is the Hawthorne Effect a positive or negative outcome of observation?

   • True
   • False

   Hint

   Consider whether being watched helps or hinders performance.

5. 5.

   You are tasked with observing a customer service team. How would you design your observation approach to minimize the Hawthorne Effect?

   Hint

   Think about building trust over time.

6. 6.

   Imagine you discover a significant hidden requirement through observation that stakeholders overlooked. How would you present this finding?

   Hint

   Visual aids can help clarify complex ideas.