2.4. BA’s Role in Communication & Conflict

Try these first

1. 1.

   What is a communication plan?

   Hint

   Think about how BAs keep everyone informed.

2. 2.

   Name one benefit of managing stakeholder expectations.

   Hint

   Consider project satisfaction.

3. 3.

   What is a primary purpose of a communication plan?

   • To limit stakeholder involvement
   • To outline communication strategies
   • To reduce project transparency

   Hint

   Consider what BAs aim to achieve with better communication.

4. 4.

   True or False: BAs should only communicate with stakeholders at the beginning of a project.

   • True
   • False

   Hint

   Think about the role of communication in project success.

5. 5.

   You are a BA managing a project for two clients who have conflicting priorities. Outline your steps to resolve this conflict while ensuring that both clients feel valued.

   Hint

   Consider how BAs balance stakeholder interests.

6. 6.

   Create a detailed communication strategy for a new software development project that includes four stakeholders, using the elements of the S-I-F-C-O model.

   Hint

   Think about how information needs may differ between roles.