2.3 - Conflict Resolution Strategies
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Practice Questions
Test your understanding with targeted questions
What is Active Listening?
💡 Hint: Think about how you would engage in a conversation to really understand the other person.
Define a Requirement Traceability Matrix (RTM).
💡 Hint: Consider what tools might be used to keep track of requirements.
4 more questions available
Interactive Quizzes
Quick quizzes to reinforce your learning
What is the purpose of a Requirement Traceability Matrix?
💡 Hint: Think about what documentation might be essential in a project.
Is active listening beneficial during conflict resolution?
💡 Hint: Consider how engagement improves communication.
2 more questions available
Challenge Problems
Push your limits with advanced challenges
You are the Business Analyst in a project where two key stakeholders have conflicting views about the scope. How would you handle a meeting to resolve their differences?
💡 Hint: Think about how you would engage both parties to understand their perspectives.
A stakeholder is unhappy with the project's progress and is threatening to withdraw support unless changes are made. What steps will you take to manage this conflict?
💡 Hint: Consider the balance of empathy and clarity when engaging in difficult conversations.
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