2.3. Conflict Resolution Strategies

Try these first

1. 1.

   What is Active Listening?

   Hint

   Think about how you would engage in a conversation to really understand the other person.

2. 2.

   Define a Requirement Traceability Matrix (RTM).

   Hint

   Consider what tools might be used to keep track of requirements.

3. 3.

   What is the purpose of a Requirement Traceability Matrix?

   • To track stakeholder concerns
   • To manage communication channels
   • To track project requirements

   Hint

   Think about what documentation might be essential in a project.

4. 4.

   Is active listening beneficial during conflict resolution?

   • True
   • False

   Hint

   Consider how engagement improves communication.

5. 5.

   You are the Business Analyst in a project where two key stakeholders have conflicting views about the scope. How would you handle a meeting to resolve their differences?

   Hint

   Think about how you would engage both parties to understand their perspectives.

6. 6.

   A stakeholder is unhappy with the project's progress and is threatening to withdraw support unless changes are made. What steps will you take to manage this conflict?

   Hint

   Consider the balance of empathy and clarity when engaging in difficult conversations.