Practice Conflict Resolution Strategies - 2.3 | Stakeholder Communication | Business Analysis
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2.3 - Conflict Resolution Strategies

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Learning

Practice Questions

Test your understanding with targeted questions related to the topic.

Question 1

Easy

What is Active Listening?

💡 Hint: Think about how you would engage in a conversation to really understand the other person.

Question 2

Easy

Define a Requirement Traceability Matrix (RTM).

💡 Hint: Consider what tools might be used to keep track of requirements.

Practice 4 more questions and get performance evaluation

Interactive Quizzes

Engage in quick quizzes to reinforce what you've learned and check your comprehension.

Question 1

What is the purpose of a Requirement Traceability Matrix?

  • To track stakeholder concerns
  • To manage communication channels
  • To track project requirements

💡 Hint: Think about what documentation might be essential in a project.

Question 2

Is active listening beneficial during conflict resolution?

  • True
  • False

💡 Hint: Consider how engagement improves communication.

Solve 2 more questions and get performance evaluation

Challenge Problems

Push your limits with challenges.

Question 1

You are the Business Analyst in a project where two key stakeholders have conflicting views about the scope. How would you handle a meeting to resolve their differences?

💡 Hint: Think about how you would engage both parties to understand their perspectives.

Question 2

A stakeholder is unhappy with the project's progress and is threatening to withdraw support unless changes are made. What steps will you take to manage this conflict?

💡 Hint: Consider the balance of empathy and clarity when engaging in difficult conversations.

Challenge and get performance evaluation