2. Managing Expectations and Conflicts

Try these first

1. 1.

   What does managing stakeholder expectations involve?

   Hint

   Think of what helps prevent misunderstandings.

2. 2.

   Name one common cause of conflict in projects.

   Hint

   Consider the interests of different stakeholders.

3. 3.

   What is the best way to avoid misunderstandings in project expectations?

   • Assuming everyone understands
   • Setting clear deliverables
   • Regularly changing project goals

   Hint

   What helps bring clarity to project goals?

4. 4.

   True or False: Active listening can help resolve conflicts.

   • True
   • False

   Hint

   Think about how understanding leads to resolution.

5. 5.

   Given a scenario where a new feature request comes in from a stakeholder after the project has started, devise a plan to manage this expectation and resolve any potential conflict it may cause.

   Hint

   Review the steps of clear communication and negotiation.

6. 6.

   Reflect on a past experience where stakeholder expectations were not managed appropriately. How would you handle the situation today?

   Hint

   Consider real-life applications of the concepts you've learned.