4.2.3 - Soft Automation
Enroll to start learning
You’ve not yet enrolled in this course. Please enroll for free to listen to audio lessons, classroom podcasts and take practice test.
Practice Questions
Test your understanding with targeted questions
What is soft automation?
💡 Hint: Think about how tasks can be automated without physical machines.
Give one example of soft automation.
💡 Hint: Consider how businesses interact with customers online.
4 more questions available
Interactive Quizzes
Quick quizzes to reinforce your learning
What is a major benefit of soft automation?
💡 Hint: Think about what automation is primarily meant to achieve.
AI chatbots are commonly used in which area?
💡 Hint: Consider where online interactions typically happen.
1 more question available
Challenge Problems
Push your limits with advanced challenges
Evaluate the impact of integrating AI chatbots into a customer service department. What changes could occur in employee roles and user satisfaction?
💡 Hint: Consider the before-and-after scenarios.
Propose a strategy for a company to manage ethical concerns associated with using AI in soft automation. How should they approach transparency and data privacy?
💡 Hint: Think about the ways companies communicate with their customers.
Get performance evaluation
Reference links
Supplementary resources to enhance your learning experience.