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Practice Questions
Test your understanding with targeted questions related to the topic.
Question 1
Easy
What does courtesy mean in business communication?
💡 Hint: Think about how you would like to be treated in a conversation.
Question 2
Easy
Give an example of a courteous phrase.
💡 Hint: Look for phrases that show appreciation.
Practice 4 more questions and get performance evaluation
Interactive Quizzes
Engage in quick quizzes to reinforce what you've learned and check your comprehension.
Question 1
Why is courtesy important in business communication?
- To create a formal environment
- To promote goodwill and positive relationships
- To minimize delays in response
💡 Hint: Think about how a polite tone might change a tough conversation.
Question 2
True or False: Courtesy is only important in formal communication.
- True
- False
💡 Hint: Consider casual conversations with coworkers.
Solve 1 more question and get performance evaluation
Challenge Problems
Push your limits with challenges.
Question 1
You receive a rude email from a client. Write an appropriate response incorporating courtesy principles.
💡 Hint: Think of how you would want to be treated in their position.
Question 2
In a team meeting, a colleague interrupts you repeatedly. Describe how you can maintain courtesy while asserting your point.
💡 Hint: Be respectful while standing your ground.
Challenge and get performance evaluation