1.2.2. Soft Skills Needed

Try these first

1. 1.

   What does critical thinking involve?

   Hint

   Think about decision-making.

2. 2.

   Name one key element of active listening.

   Hint

   It requires engagement.

3. 3.

   What does 'facilitation' refer to in business analysis?

   Hint

   Think about helping groups achieve goals.

4. 4.

   True or False: Active listening means just hearing the words someone says.

   • True
   • False

   Hint

   No hint provided

5. 5.

   Imagine you're managing a project, and your stakeholders have conflicting needs. How would you apply negotiation skills to resolve this?

   Hint

   Focus on collaboration and understanding interests.

6. 6.

   A client complains their project has veered off-track due to lack of communication. How can active listening and facilitation help correct this?

   Hint

   Think about the importance of re-establishing trust.