15.4.2. Kano Model

Try these first

1. 1.

   What is the main purpose of the Kano Model?

   Hint

   Think about how customer reactions shape product development.

2. 2.

   Name two categories from the Kano Model.

   Hint

   One relates to essentials and the other to enhancements.

3. 3.

   Which of the following is NOT a category of the Kano Model?

   • Basic Needs
   • Performance Needs
   • Urgent Needs

   Hint

   Recall the five categories from the Kano Model.

4. 4.

   True or False: Delighters contribute only negatively to user satisfaction.

   • True
   • False

   Hint

   Consider the definition of Delighters.

5. 5.

   You are a Business Analyst tasked with improving a car rental app. List 5 features that can be categorized using the Kano model and provide justifications for each.

   Hint

   Consider common features in mobile applications.

6. 6.

   Draft an approach using the Kano Model for a new feature release planning. What steps would you take to ensure user priorities are met?

   Hint

   Focus on assessing user feedback and expectations.