5. Consumer Rights
The chapter discusses consumer rights within the context of market operations and the necessity for awareness and participation in the consumer movement. It highlights case histories of consumer exploitation and the role of legal institutions in compensation. Additionally, it outlines organizations aiding consumers and critical issues within the consumer movement in India.
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Sections
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What we have learnt
- Consumer exploitation can occur through unfair trade practices.
- The consumer movement emerged as a response to unethical practices in the marketplace.
- Key legal frameworks like the Consumer Protection Act 1986 play a crucial role in safeguarding consumer rights.
Key Concepts
- -- Consumer Rights
- Rights that are afforded to consumers to ensure fair treatment, safety, and informed choices in the marketplace.
- -- Consumer Protection Act 1986 (COPRA)
- A legislation enacted in India to provide a framework for the protection of consumers against unfair trade practices and to facilitate redressal of consumer grievances.
- -- Consumer Movement
- A social force aimed at promoting and protecting the interests of consumers against unethical practices.
- -- District Consumer Disputes Redressal Commission
- A quasi-judicial body that deals with consumer disputes and complaints at the district level.
Additional Learning Materials
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