5. Consumer Education and Protection
Consumer education and protection play a crucial role in helping individuals make informed choices while purchasing goods and services. With the increasing variety of products and services available in the market, it is essential for consumers to understand their rights and responsibilities to protect themselves from malpractices. This chapter outlines the significance of consumer education, key concepts, consumer rights and responsibilities, and the mechanisms available for consumer protection.
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What we have learnt
- Consumer education equips individuals with the necessary knowledge to make informed purchasing decisions.
- Awareness of consumer rights, including the right to safety, information, choice, and redressal, is crucial for effective protection.
- The Government of India has established various consumer protection laws and organizations to uphold consumer rights.
Key Concepts
- -- Consumer
- The final buyers of goods and services, seeking fulfillment of personal needs and wants.
- -- Consumer Rights
- Legally protected rights of consumers designed to ensure access to safe and quality products and services.
- -- Consumer Protection Act
- Legislation aimed at protecting consumers from unfair trade practices and promoting their rights.
- -- Standardisation Marks
- Certification marks that indicate products meet established quality and safety standards.
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