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5. Consumer Rights

The chapter discusses consumer rights within the context of market operations and the necessity for awareness and participation in the consumer movement. It highlights case histories of consumer exploitation and the role of legal institutions in compensation. Additionally, it outlines organizations aiding consumers and critical issues within the consumer movement in India.

Sections

  • 5

    Consumer Rights

    This section discusses the importance of consumer rights, the consumer movement, and the protection mechanisms available for consumers in India.

    Learning Practice

  • 5.1

    The Consumer In The Marketplace

    This section explores consumer rights and the importance of consumer protection in markets, highlighting exploitation and the role of consumer organizations.

    Learning Practice

  • 5.2

    Consumer Movement

    This section discusses the emergence of the consumer movement in India, focusing on consumer rights and the protection against unfair trade practices.

    Learning Practice

  • 5.3

    Consumers International

    This section discusses the formation and significance of Consumers International and its role in protecting consumer rights globally.

    Learning Practice

  • 5.4

    Consumer Rights

    This section discusses the importance of consumer rights and the role of the consumer movement in advocating for fair practices in the marketplace.

    Learning Practice

  • 5.4.1

    Safety Is Everyone’s Right

    This section emphasizes the consumer's right to safety in markets and discusses the consequences of negligence and exploitation in service delivery.

    Learning Practice

  • 5.4.2

    Information About Goods And Services

    This section emphasizes the importance of consumer awareness regarding the information displayed on goods and services in the marketplace.

    Learning Practice

  • 5.4.3

    When Choice Is Denied

    The section discusses consumer rights and the challenges they face when choices are limited by sellers.

    Learning Practice

  • 5.4.4

    Where Should Consumers Go To Get Justice?

    Consumers have the right to seek redress against unfair trade practices and can approach designated consumer forums for justice.

    Learning Practice

  • 5.5

    Learning To Become Well-Informed Consumers

    Understanding consumer rights enhances our ability to make informed purchases.

    Learning Practice

  • 5.6

    Suggested Readings

    This section provides a curated list of books and publications that delve into consumer rights, market practices, and economic development, enhancing understanding of consumer protection in India.

    Learning Practice

  • 5.7

    Additional Projects/activities

    This section provides a variety of projects and activities for students to understand consumer rights and engage with the consumer movement practically.

    Learning Practice

  • 5.8

    Exercises

    The section emphasizes the importance of exercises in understanding consumer rights and encourages students to engage in various interactive activities.

    Learning Practice

References

NCERT Study Material

Class Notes

Memorization

What we have learnt

  • Consumer exploitation can o...
  • The consumer movement emerg...
  • Key legal frameworks like t...

Final Test

Revision Tests

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