2.4. Empathy

Try these first

1. 1.

   Define empathy in your own words.

   Hint

   Think about how you react when a friend is upset.

2. 2.

   What is one way to practice active listening?

   Hint

   Consider what you do when you are really paying attention.

3. 3.

   What does empathy allow us to do?

   • Understanding emotions
   • Ignoring feelings
   • Judging others

   Hint

   Think about the impact of feeling understood.

4. 4.

   True or False: Active listening is the same as just hearing someone.

   • True
   • False

   Hint

   Consider whether you actively participate when you listen.

5. 5.

   In a team meeting, one team member feels their opinion is always overlooked. Outline a strategy using empathy to address their concerns and involve them in the decision-making process.

   Hint

   Consider how active listening and validation can change the outcome of the meeting.

6. 6.

   Analyze a conflict between two friends who disagree on a pivotal issue. Suggest empathetic techniques to resolve this conversation while maintaining respect.

   Hint

   Think about how you can ensure both sides feel heard.