2.4 - Empathy
Enroll to start learning
You’ve not yet enrolled in this course. Please enroll for free to listen to audio lessons, classroom podcasts and take practice test.
Practice Questions
Test your understanding with targeted questions
Define empathy in your own words.
💡 Hint: Think about how you react when a friend is upset.
What is one way to practice active listening?
💡 Hint: Consider what you do when you are really paying attention.
4 more questions available
Interactive Quizzes
Quick quizzes to reinforce your learning
What does empathy allow us to do?
💡 Hint: Think about the impact of feeling understood.
True or False: Active listening is the same as just hearing someone.
💡 Hint: Consider whether you actively participate when you listen.
1 more question available
Challenge Problems
Push your limits with advanced challenges
In a team meeting, one team member feels their opinion is always overlooked. Outline a strategy using empathy to address their concerns and involve them in the decision-making process.
💡 Hint: Consider how active listening and validation can change the outcome of the meeting.
Analyze a conflict between two friends who disagree on a pivotal issue. Suggest empathetic techniques to resolve this conversation while maintaining respect.
💡 Hint: Think about how you can ensure both sides feel heard.
Get performance evaluation
Reference links
Supplementary resources to enhance your learning experience.