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Communication Skills
Emotional Intelligence fosters effective communication through empathy, self-regulation, and social awareness. The five components of emotional intelligence—self-awareness, self-regulation, motivation, empathy, and social skills—enhance both personal and professional interactions. Handling difficult conversations with composure and empathy is crucial for constructive dialogue and conflict resolution.
10 Chapters
130 hr
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Course Chapters
Chapter 1
Introduction to Communication
Chapter 2
Verbal Communication Essentials
Chapter 3
Non-Verbal Communication
Chapter 4
Listening Skills
Chapter 5
Written Communication
Chapter 6
Public Speaking and Presentation Skills
Chapter 7
Interpersonal Communication
Chapter 8
Group Communication and Collaboration
Chapter 9
Communication in the Digital Age
Chapter 10