2.5. Engagement

Try these first

1. 1.

   Define engagement in verbal communication.

   Hint

   Think about what it means to actively involve someone.

2. 2.

   Give an example of an open-ended question.

   Hint

   Recall questions that cannot be answered with a yes or no.

3. 3.

   What is the purpose of engagement in verbal communication?

   • To dominate the conversation
   • To include others in dialogue
   • To speak without listening

   Hint

   Think about the role of communication in understanding.

4. 4.

   Active listening involves giving full attention to the speaker.

   • True
   • False

   Hint

   Consider what it means to be fully present in a conversation.

5. 5.

   During a team meeting, an employee seems disengaged. Describe three strategies you would use to engage them.

   Hint

   Think about what would make someone feel comfortable and valued in the conversation.

6. 6.

   You are in a conversation where the other person tends to dominate the dialogue. How can you redirect the conversation to ensure engagement?

   Hint

   Consider the balance of speaking and listening; how can you bring in both parties?