Practice - Chatbots & Virtual Assistants
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Practice Questions
Test your understanding with targeted questions
What is a chatbot?
💡 Hint: Think of an application that talks back to you.
What is customer experience (CX)?
💡 Hint: It's how customers feel about a company after interacting with it.
4 more questions available
Interactive Quizzes
Quick quizzes to reinforce your learning
What is the primary function of a chatbot?
💡 Hint: Think about what they do in customer service.
Virtual assistants are more advanced than chatbots.
💡 Hint: Remember the functionalities of Siri and Alexa.
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Challenge Problems
Push your limits with advanced challenges
Design a chatbot for a retail store. What key features would you include to enhance customer engagement?
💡 Hint: Consider what customers frequently ask about.
Create a marketing strategy utilizing both chatbots and virtual assistants. Describe their respective roles.
💡 Hint: Think about the different customer needs and interactions.
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Reference links
Supplementary resources to enhance your learning experience.