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Test your understanding with targeted questions related to the topic.
Question 1
Easy
What is a chatbot?
π‘ Hint: Think of an application that talks back to you.
Question 2
Easy
What is customer experience (CX)?
π‘ Hint: It's how customers feel about a company after interacting with it.
Practice 4 more questions and get performance evaluation
Engage in quick quizzes to reinforce what you've learned and check your comprehension.
Question 1
What is the primary function of a chatbot?
π‘ Hint: Think about what they do in customer service.
Question 2
Virtual assistants are more advanced than chatbots.
π‘ Hint: Remember the functionalities of Siri and Alexa.
Solve and get performance evaluation
Push your limits with challenges.
Question 1
Design a chatbot for a retail store. What key features would you include to enhance customer engagement?
π‘ Hint: Consider what customers frequently ask about.
Question 2
Create a marketing strategy utilizing both chatbots and virtual assistants. Describe their respective roles.
π‘ Hint: Think about the different customer needs and interactions.
Challenge and get performance evaluation