4.3 - Integrate messaging apps with CRMs
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Practice Questions
Test your understanding with targeted questions
Name one messaging app that can be integrated with a CRM.
💡 Hint: Think of popular messaging applications.
What does CEX stand for?
💡 Hint: It refers to how customers perceive their interactions with a brand.
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Interactive Quizzes
Quick quizzes to reinforce your learning
What does CRM stand for?
💡 Hint: It's about how businesses manage customer relations.
True or False: Personalization in messaging can enhance customer loyalty.
💡 Hint: Think about the relationship between customers and brands.
1 more question available
Challenge Problems
Push your limits with advanced challenges
Design a brief customer engagement strategy integrating messaging apps with a fictional CRM. Explain how you would personalize communications based on customer data.
💡 Hint: Consider how the data collected informs future promotions.
Analyze how the use of messaging apps can shift a business's marketing strategy. Discuss the implications for customer relationships.
💡 Hint: Think about the behavior change in consumers who expect quick responses.
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