22.5.2. Case Study 2: Wheelchair User at Bengaluru Airport

Try these first

1. 1.

   What kind of assistance does Anita receive at Bengaluru Airport?

   Hint

   Think about what services might be arranged before arrival.

2. 2.

   Why is staff training important?

   Hint

   Consider how interactions can affect user experience.

3. 3.

   What type of assistance can wheelchair users pre-book at Bengaluru Airport?

   • Baggage assistance
   • Wheelchair assistance
   • Flight change assistance

   Hint

   Think about what kind of help a person in a wheelchair might need.

4. 4.

   True or False: Crowding at the airport helps wheelchair users navigate better.

   • True
   • False

   Hint

   Consider how crowds can affect movement.

5. 5.

   Design a new layout for Bengaluru Airport that expands accessibility for wheelchair users, focusing on baggage claim areas.

   Hint

   Consider how space arrangement can enhance mobility.

6. 6.

   Discuss how implementing a digital feedback system could impact the experience of wheelchair users at airports.

   Hint

   Think about how technology can facilitate user feedback.