9 - Conflict Management and Negotiation
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Practice Questions
Test your understanding with targeted questions
Define conflict.
💡 Hint: What happens when people disagree on objectives?
What is an example of interpersonal conflict?
💡 Hint: Think of conflicts between colleagues.
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Interactive Quizzes
Quick quizzes to reinforce your learning
What is the primary reason conflict occurs?
💡 Hint: Think about why two parties might disagree.
True or False: Conflict only has negative outcomes.
💡 Hint: Consider the potential positive impacts of conflict.
2 more questions available
Challenge Problems
Push your limits with advanced challenges
Imagine you are a project manager dealing with an intragroup conflict over project timelines. Create a step-by-step plan using conflict resolution techniques discussed in this chapter.
💡 Hint: Focus on using a mix of communication and collaboration.
Develop a negotiation strategy for integrating two conflicting departments post-merger. Include stages and techniques from conflict management.
💡 Hint: Remember to address underlying interests and seek win-win solutions.
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