9. Conflict Management and Negotiation

Try these first

1. 1.

   Define conflict.

   Hint

   What happens when people disagree on objectives?

2. 2.

   What is an example of interpersonal conflict?

   Hint

   Think of conflicts between colleagues.

3. 3.

   What is the primary reason conflict occurs?

   • Incompatible objectives
   • User errors
   • Management styles

   Hint

   Think about why two parties might disagree.

4. 4.

   True or False: Conflict only has negative outcomes.

   • True
   • False

   Hint

   Consider the potential positive impacts of conflict.

5. 5.

   Imagine you are a project manager dealing with an intragroup conflict over project timelines. Create a step-by-step plan using conflict resolution techniques discussed in this chapter.

   Hint

   Focus on using a mix of communication and collaboration.

6. 6.

   Develop a negotiation strategy for integrating two conflicting departments post-merger. Include stages and techniques from conflict management.

   Hint

   Remember to address underlying interests and seek win-win solutions.