Management 1 (Organizational Behaviour/Finance & Accounting) | 9. Conflict Management and Negotiation by Abraham | Learn Smarter
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9. Conflict Management and Negotiation

Conflict is an unavoidable aspect of organizational dynamics, especially in fast-paced tech environments. Effective conflict management can lead to innovation and team cohesion, while negotiation is a critical tool for resolving disputes and collaborating effectively. Understanding the nature, types, and stages of conflict, alongside appropriate management styles and techniques, empowers professionals to navigate challenges constructively.

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Sections

  • 9

    Conflict Management And Negotiation

    Conflict is a natural and inevitable part of teamwork, but when managed well, it can lead to positive outcomes, particularly in negotiation and conflict management contexts.

    Learning Practice

  • 9.1

    Nature Of Conflict

    Conflict represents a scenario where parties perceive incompatible interests, often leading to both destructive and constructive outcomes.

    Learning Practice

  • 9.1.1

    Definition

    Conflict refers to situations where parties perceive incompatible interests that interfere with each other's objectives.

    Learning Practice

  • 9.1.2

    Key Characteristics

    This section outlines the pervasive nature and characteristics of conflict within organizations.

    Learning Practice

  • 9.2

    Types Of Conflict

    This section categorizes various types of conflict that can occur within teams and organizations, specifically highlighting examples in a tech environment.

    Learning Practice

  • 9.2.1

    Intrapersonal

    Intrapersonal conflict arises when an individual struggles internally with decisions that align personal values against external demands, significantly impacting their performance and relationships.

    Learning Practice

  • 9.2.2

    Interpersonal

    This section focuses on interpersonal conflict within organizations, emphasizing its causes, dynamics, and implications for workplace relationships.

    Learning Practice

  • 9.2.3

    Intragroup

    Intragroup conflict occurs within a team, impacting collaboration and productivity.

    Learning Practice

  • 9.2.4

    Intergroup

    Intergroup conflict occurs between different teams or departments, particularly in organizational contexts where their objectives clash.

    Learning Practice

  • 9.2.5

    Organizational

    Effective conflict management is crucial in organizations to foster creativity and collaboration.

    Learning Practice

  • 9.3

    Causes Of Conflict

    Conflict in organizations arises from various factors, including communication gaps, goal incompatibility, resource constraints, personality differences, organizational structure, and power dynamics.

    Learning Practice

  • 9.4

    Stages Of Conflict

    This section outlines the five distinct stages of conflict that arise within groups and organizations, explaining their characteristics.

    Learning Practice

  • 9.5

    Conflict Management Styles

    Conflict management styles refer to different approaches individuals can take to resolve conflicts depending on the situation.

    Learning Practice

  • 9.6

    Conflict Resolution Techniques

    This section outlines various techniques for resolving conflicts effectively in organizational settings.

    Learning Practice

  • 9.7

    Negotiation

    Negotiation is a critical dialogue aimed at reaching a consensus or resolving disputes between parties.

    Learning Practice

  • 9.7.1

    Definition

    Negotiation is a dialogue between parties aimed at reaching an agreement.

    Learning Practice

  • 9.8

    Types Of Negotiation

    This section introduces the two primary types of negotiation: distributive and integrative, focusing on their characteristics and applications.

    Learning Practice

  • 9.8.1

    Distributive

    Distributive negotiation focuses on dividing fixed resources where one party's gain is the other's loss.

    Learning Practice

  • 9.8.2

    Integrative

    Integrative negotiation focuses on collaboration to reach mutually beneficial outcomes for all parties involved.

    Learning Practice

  • 9.9

    Stages Of Negotiation

    The stages of negotiation outline a systematic approach to reaching agreements between parties.

    Learning Practice

  • 9.10

    Essential Negotiation Skills

    This section highlights the critical negotiation skills necessary for effective conflict management.

    Learning Practice

  • 9.11

    Conflict Management In Technical Teams

    Conflict in technical teams arises from various sources and can be effectively managed to enhance collaboration and productivity.

    Learning Practice

References

Chapter_9_Confli.pdf

Class Notes

Memorization

What we have learnt

  • Conflict is a natural occur...
  • Different types of conflict...
  • Conflict management styles ...

Final Test

Revision Tests