9.1.2. Key Characteristics

Try these first

1. 1.

   Define conflict in your own words.

   Hint

   Think about disagreements you've experienced.

2. 2.

   What are the two types of conflict mentioned?

   Hint

   Consider how conflict can have positive and negative effects.

3. 3.

   What is conflict as defined in this section?

   • A disagreement over resources
   • A situation where parties perceive incompatible interests
   • A personal issue

   Hint

   Consider what makes two parties view their goals differently.

4. 4.

   True or False: All conflict is harmful.

   • True
   • False

   Hint

   Remember that conflict can sometimes foster innovation.

5. 5.

   Evaluate a situation where two departments must collaborate yet have conflicting goals. How would you suggest they manage potential conflicts?

   Hint

   Consider how shared goals can align teamwork.

6. 6.

   Imagine you are in a tech team where personal values conflict with company objectives. How would you resolve intrapersonal conflict?

   Hint

   What steps might help bridge personal and organizational values?