9.6. Conflict Resolution Techniques

Try these first

1. 1.

   What is open communication?

   Hint

   Think about how it helps avoid conflicts.

2. 2.

   Define mediation.

   Hint

   Consider the role of the mediator.

3. 3.

   What is the primary goal of open communication in conflict resolution?

   • To create misunderstandings
   • To clarify facts
   • To avoid discussion

   Hint

   Think about what effective communication should achieve.

4. 4.

   True or False: Mediation involves a binding decision by the third party.

   • True
   • False

   Hint

   Consider the distinctions between mediation and arbitration.

5. 5.

   Consider a conflict between a software team and a marketing team regarding product features. Using the provided techniques, how would you resolve this issue step by step?

   Hint

   Think about how varying perspectives can be reconciled through dialogue.

6. 6.

   Design a workshop agenda focused on teaching teams these conflict resolution techniques. What topics would you cover, and how would you structure the session?

   Hint

   Focus on engagement and practical exercises to reinforce techniques.