2.1.1.2. BA Role

Try these first

1. 1.

   Define the term AS-IS in context to BPM.

   Hint

   Think about the present condition of a workflow.

2. 2.

   What does BPMN stand for?

   Hint

   Focus on the keywords 'business process' and 'model'.

3. 3.

   What does the TO-BE process represent?

   • Current operations
   • Future improvements
   • Analyzed data

   Hint

   Focus on what improvements the TO-BE process aims to achieve.

4. 4.

   AS-IS processes are designed for what purpose?

   • True
   • False

   Hint

   Think about what AS-IS refers to in the context of business processes.

5. 5.

   Create a comprehensive BPMN diagram that illustrates a customer refund process, comparing current AS-IS with an optimized TO-BE model. Include key stakeholders.

   Hint

   Think about all the steps involved and how you would make it efficient.

6. 6.

   Analyze a poorly performing department based on AS-IS documentation and suggest a TO-BE redesign. Justify how your improvements will drive efficiency.

   Hint

   Base your redesign on collected data and user feedback for evidence of impact.