2.1.2.3. Example TO-BE Scenario

Try these first

1. 1.

   Define AS-IS process.

   Hint

   Focus on how tasks are performed now.

2. 2.

   What does TO-BE process signify?

   Hint

   Think about 'what should be'.

3. 3.

   What does the AS-IS process represent?

   • Future processes
   • Current processes
   • Proposed workflows

   Hint

   Think of the present state.

4. 4.

   TO-BE processes are focused on future improvements.

   • True
   • False

   Hint

   Consider 'what should be' instead of 'what is'.

5. 5.

   Design a TO-BE process for handling customer feedback that improves the current feedback loop. Discuss the steps you would take.

   Hint

   Consider digital tools and how they can streamline responses.

6. 6.

   Analyze an existing AS-IS process within an organization. Identify key bottlenecks and propose a TO-BE scenario that mitigates these issues.

   Hint

   Focus on areas where delays typically occur.