2.1.2.3 - Example TO-BE Scenario
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Practice Questions
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Define AS-IS process.
💡 Hint: Focus on how tasks are performed now.
What does TO-BE process signify?
💡 Hint: Think about 'what should be'.
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Interactive Quizzes
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What does the AS-IS process represent?
💡 Hint: Think of the present state.
TO-BE processes are focused on future improvements.
💡 Hint: Consider 'what should be' instead of 'what is'.
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Challenge Problems
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Design a TO-BE process for handling customer feedback that improves the current feedback loop. Discuss the steps you would take.
💡 Hint: Consider digital tools and how they can streamline responses.
Analyze an existing AS-IS process within an organization. Identify key bottlenecks and propose a TO-BE scenario that mitigates these issues.
💡 Hint: Focus on areas where delays typically occur.
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