2.1.2. TO-BE Process

Try these first

1. 1.

   Define the term AS-IS process.

   Hint

   Think about 'current state.'

2. 2.

   What is the purpose of the TO-BE process?

   Hint

   Remember, TO-BE is future-oriented.

3. 3.

   What does the AS-IS process represent?

   • Current state
   • Desired state
   • Proposed state
   • Historical state

   Hint

   Consider what 'AS-IS' literally means.

4. 4.

   True or False: The TO-BE process is only for large organizations.

   • True
   • False

   Hint

   Think about process improvements and their relevance.

5. 5.

   Analyze a specific AS-IS process at an organization and outline potential improvements. Describe how you would present your findings.

   Hint

   Consider using real examples from your experience!

6. 6.

   Create a BPMN diagram representing a TO-BE process for handling customer complaints. Highlight the roles involved.

   Hint

   Think about who does what at each stage.