21.5 - Final Takeaways for BAs
Enroll to start learning
You’ve not yet enrolled in this course. Please enroll for free to listen to audio lessons, classroom podcasts and take practice test.
Practice Questions
Test your understanding with targeted questions
What does 'KPI' stand for?
💡 Hint: It's a crucial measure of business performance.
What is the purpose of an SLA?
💡 Hint: Think about accountability in service delivery.
4 more questions available
Interactive Quizzes
Quick quizzes to reinforce your learning
What does KPI stand for?
💡 Hint: Remember, it helps track business goals.
True or False: SLAs are only for technology-related services.
💡 Hint: Consider industries like healthcare and banking.
1 more question available
Challenge Problems
Push your limits with advanced challenges
Create a set of SLAs for a healthcare service regarding appointment confirmations and test result deliveries. Explain the rationale for each SLA.
💡 Hint: Focus on timing and quality of service.
Identify three distinct KPIs for an e-commerce platform and analyze how they could help in improving business performance.
💡 Hint: Consider how each KPI reflects the business's overall health.
Get performance evaluation
Reference links
Supplementary resources to enhance your learning experience.