Domain-Specific Jargon and KPIs

This chapter emphasizes the importance of understanding domain-specific jargon, performance indicators, and service level expectations that are critical for Business Analysts. It covers the terminology and key performance indicators in three major industries: E-commerce, Healthcare, and Banking. By familiarizing themselves with this specialized language, Business Analysts can better evaluate projects and become strategic partners in their organizations.

Sections

  • 21

    Domain-Specific Jargon And Kpis

    This section emphasizes the importance of professional terminology, KPIs, and SLAs in effective business analysis across different industries.

    Learning Practice

  • 21.1

    E-Commerce Domain

    The E-commerce domain is defined by specific terminology, key performance metrics, and service expectations critical for success in the industry.

    Learning Practice

  • 21.1.1

    Common Jargon

    Understanding domain-specific jargon is crucial for effective communication as a Business Analyst.

    Learning Practice

  • 21.1.2

    Key Kpis

    This section outlines critical Key Performance Indicators (KPIs) across various domains including E-commerce, Healthcare, and Banking, along with their specific terminologies and service expectations.

    Learning Practice

  • 21.1.3

    Sla Examples

    This section elaborates on Service Level Agreements (SLAs) relevant in E-commerce, Healthcare, and Banking domains, showcasing specific examples and their significance in measuring service efficiency.

    Learning Practice

  • 21.2

    Healthcare Domain

    This section covers the essential jargon, key performance indicators (KPIs), and service level agreements (SLAs) specific to the healthcare domain.

    Learning Practice

  • 21.2.1

    Common Jargon

    This section discusses essential domain-specific jargon, key performance indicators (KPIs), and service level agreements (SLAs) used in E-commerce, Healthcare, and Banking.

    Learning Practice

  • 21.2.2

    Key Kpis

    This section explores key performance indicators (KPIs) across E-commerce, Healthcare, and Banking, highlighting the relevant jargon and service level agreements (SLAs) in each domain.

    Learning Practice

  • 21.2.3

    Sla Examples

    This section presents SLA examples across three domains: E-commerce, Healthcare, and Banking, emphasizing the importance of measurable expectations.

    Learning Practice

  • 21.3

    Banking & Finance Domain

    This section focuses on domain-specific terminology, key performance indicators (KPIs), and service level agreements (SLAs) specific to the Banking and Finance domain.

    Learning Practice

  • 21.3.1

    Common Jargon

    This section covers essential domain-specific jargon, KPIs, and SLAs across E-commerce, Healthcare, and Banking to help Business Analysts communicate effectively.

    Learning Practice

  • 21.3.2

    Key Kpis

    This section outlines important Key Performance Indicators (KPIs) that are essential in evaluating the success of business processes in E-commerce, Healthcare, and Banking.

    Learning Practice

  • 21.3.3

    Sla Examples

    This section outlines examples of Service Level Agreements (SLAs) across different domains like E-commerce, Healthcare, and Banking.

    Learning Practice

  • 21.4

    Summary Table By Domain

    This section summarizes key performance indicators (KPIs), common jargon, and service level agreements (SLAs) across E-commerce, Healthcare, and Banking.

    Learning Practice

  • 21.5

    Final Takeaways For Bas

    Effective communication and understanding of KPIs and SLAs are crucial for Business Analysts (BAs) to build trust and measure success in projects.

    Learning Practice

References

chapter 21.pdf

Class Notes

Memorization

Final Test

Revision Tests

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