21.2.2. Key KPIs

Try these first

1. 1.

   What does the conversion rate measure?

   Hint

   Think about how we track user behavior in online stores.

2. 2.

   What is one reason for high Patient Wait Times?

   Hint

   Consider how operations can impact patient care.

3. 3.

   What does the Conversion Rate indicate?

   • The number of products sold
   • The percentage of users who complete a purchase
   • The total number of users visiting a site

   Hint

   Focus on the desired action completed by the users.

4. 4.

   True or False: A high Patient Wait Time is always good for business.

   • True
   • False

   Hint

   Consider the patient perspective regarding service.

5. 5.

   Discuss how a Business Analyst might use KPIs to propose changes in E-commerce strategy. Include at least two specific KPIs and their impacts.

   Hint

   Focus on the direct relationship between KPIs and tactical strategies.

6. 6.

   Analyze a situation where a bank has a rising NPA ratio and propose two corrective actions the management could take.

   Hint

   Think of both operational adjustments and market strategies to tackle this issue.