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This chapter presents three case studies illustrating the role of Business Analysts in e-commerce, healthcare, and banking domains. Each case study emphasizes the project objectives, key business requirements, stakeholder involvement, activities performed by BAs, and the tools utilized in each scenario. Key challenges and the essential skills required for BAs are also highlighted, emphasizing the importance of understanding business context in successful requirement writing.
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References
chapter 20.pdfClass Notes
Memorization
What we have learnt
Final Test
Revision Tests
Term: Ecommerce Cart System
Definition: A system that allows users to add, update, and purchase items in an online retail platform.
Term: Healthcare Appointment System
Definition: A system enabling patients to book and manage appointments, ensuring real-time availability and compliance with regulations.
Term: Banking Loan Application Portal
Definition: A digital portal that streamlines the process of applying for, verifying, and tracking personal loans, integrating with credit bureaus.
Term: Stakeholders
Definition: Individuals or groups affected by or involved in the project, such as customers, product owners, and regulatory bodies.
Term: BA Activities
Definition: Tasks that Business Analysts undertake, such as gathering requirements, creating diagrams, and conducting user acceptance testing.