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20.2.1 - Project Objective

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E-commerce Cart System Objective

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Teacher
Teacher

Today, we'll delve into the e-commerce cart system. The primary objective is to enable users to add, update, and purchase items seamlessly. This is critical for enhancing user experience.

Student 1
Student 1

What are some key features that support this objective?

Teacher
Teacher

Great question! Key features include the ability to add multiple products, save cart contents across sessions, apply discounts, and ensure dynamic updates based on stock availability.

Student 2
Student 2

How does the checkout process work in relation to payment methods?

Teacher
Teacher

The checkout process integrates with payment gateways, allowing users to securely finalize their purchases. Remember this as the 'C for Checkout' in our memory aid!

Student 3
Student 3

What role do stakeholders play in this project?

Teacher
Teacher

Stakeholders like the Product Owner and Marketing Team provide insights and requirements that help shape the business and functional requirements of the cart system.

Teacher
Teacher

In summary, the objective is to create an efficient shopping cart system, aligning technology with user needs and business goals.

Healthcare Appointment System Objective

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Teacher
Teacher

Next, let's explore the healthcare appointment system. The main objective is to allow patients to book, reschedule, or cancel appointments effortlessly.

Student 4
Student 4

What functionalities enable these actions?

Teacher
Teacher

Patients can search doctors by specialty, location, and availability. Additionally, doctors can accept or reject appointments, enriching the interaction.

Student 1
Student 1

How do notifications work?

Teacher
Teacher

Automatic SMS/email reminders are sent before appointments to keep patients informed. We can remember this as 'N for Notifications.'

Student 2
Student 2

What are the challenges around compliance?

Teacher
Teacher

Compliance with regulations such as HIPAA is crucial, ensuring that patient data is handled securely. This ties back to our discussion about stakeholder alignment.

Teacher
Teacher

In summary, the healthcare appointment system aims for efficiency in patient management, balancing user needs with compliance requirements.

Banking Loan Application Portal Objective

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Teacher
Teacher

Lastly, we have the banking loan application portal. The objective is to streamline the loan application process for users.

Student 3
Student 3

What are the key requirements?

Teacher
Teacher

Key requirements include collecting identification and income documents, calculating eligibility automatically, and integrating with credit bureaus for risk evaluation.

Student 4
Student 4

How do we track applications?

Teacher
Teacher

An application tracking dashboard is in place for customers to monitor their progress—think of this as 'T for Tracking.'

Student 1
Student 1

What role does the Credit & Risk Team play?

Teacher
Teacher

They analyze applications for risk and compliance, ensuring that high-risk applications are flagged appropriately.

Teacher
Teacher

In summary, the banking loan portal aims not only to make the application process easier for users but also ensures secure and compliant processing.

Introduction & Overview

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Quick Overview

This section outlines the project objectives for three distinct case studies in e-commerce, healthcare, and banking domains, emphasizing the role of business analysts.

Standard

In this section, we explore the project objectives for developing an e-commerce cart system, a healthcare appointment system, and a banking loan application portal. Each project aims to enhance user experience and streamline operations while addressing specific business requirements and stakeholder needs.

Detailed

Project Objective

This section presents the project objectives for three case studies that illustrate the role of Business Analysts (BAs) across varied industries—e-commerce, healthcare, and banking. The primary focus is on defining clear objectives that align with user needs and business goals.

  1. E-commerce Cart System: The objective is to design and deliver a user-friendly shopping cart feature that enables users to effectively add, update, and purchase multiple items with features like session saves, promo codes, and dynamic stock updates.
  2. Healthcare Appointment System: This project aims to develop a system that allows patients to easily book, reschedule, or cancel appointments with doctors, making use of real-time availability features and automated notifications.
  3. Banking Loan Application Portal: The objective here is to create a digital platform to facilitate personal loan applications, focusing on eligibility assessment, risk analysis, and seamless integration with financial institutions.

Each project highlights key business requirements, stakeholder involvement, Business Analyst activities, and tools utilized to ensure successful project execution.

Audio Book

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Overview of the Project Objective

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Design and deliver a shopping cart feature for an online retail platform, enabling users to add, update, and purchase items.

Detailed Explanation

The main objective of the project is to create a shopping cart feature for an online retail platform. This means that the feature should allow users to easily add items they wish to purchase to their cart. Additionally, users should have the ability to update the contents of the cart, which includes changing quantities or removing items, and finally, complete their purchase efficiently.

Examples & Analogies

Think of a shopping cart like a physical cart you would use in a grocery store. As you walk through the aisles, you can pick up items and place them in your cart. Later, when you’re ready to check out, you can review everything in your cart and decide whether to buy it or change something. This project aims to replicate that experience online for users shopping on an e-commerce site.

Key Business Requirements

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✅ Key Business Requirements
● Users can add multiple products to the cart
● Cart contents are saved across sessions
● Discounts and promo codes can be applied
● Cart updates dynamically with stock availability
● Checkout process integrates with payment gateway

Detailed Explanation

This section lists the critical business requirements necessary for a successful shopping cart feature. First, users need to be able to add multiple products to their cart, which is essential for the shopping experience. The requirement for saving cart contents across sessions ensures that if a user leaves the website and returns later, their selected items remain available. Discounts and promo codes are important for marketing and customer satisfaction. The dynamic update of the cart based on stock availability prevents customers from trying to buy items that are no longer in inventory. Finally, a seamless checkout that integrates with a payment gateway is crucial for completing transactions securely.

Examples & Analogies

Imagine you go shopping and put several items into your cart. If you decide to take a break and leave the store, you’d want your cart to still be there when you return, right? Discounts might encourage you to buy, and you wouldn't want to get to the cash register only to find out one of your items is sold out. This is what these business requirements address for users online.

Stakeholders Involved

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👥 Stakeholders
● Product Owner
● Marketing Team
● Customers
● Logistics & Inventory Team

Detailed Explanation

This chunk identifies the key stakeholders involved in the project. The Product Owner is responsible for defining the product vision and prioritizing what needs to be built. The Marketing Team plays an essential role in promoting the product and may provide input on discounts and promotions. Customers, of course, are the end-users whose needs and feedback are paramount. Lastly, the Logistics & Inventory Team ensures that there is enough stock to fulfill orders made through the shopping cart.

Examples & Analogies

Think of this like a theatrical play. The Product Owner is the director, setting the vision and direction for the performance. The Marketing Team are the promoters who help get an audience in the seats, while customers are the audience themselves. The Logistics Team ensures all the necessary props and costumes are ready, much like ensuring products are in stock for purchase.

Business Analyst Activities

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📊 BA Activities
● Gather user stories (e.g., “As a shopper, I want to remove an item from my cart”)
● Create wireframes for cart UI
● Define business rules (e.g., max quantity per product, cart expiration)
● Document functional & non-functional requirements
● Conduct UAT for checkout and promo logic

Detailed Explanation

This part outlines the activities that a Business Analyst (BA) will undertake to ensure the project’s success. First, gathering user stories involves collecting specific user needs, like the ability to remove items from the cart. Creating wireframes helps visualize what the user interface will look like. Defining business rules is crucial for setting limits on product quantities and how long items can stay in the cart. Documenting both functional and non-functional requirements ensures all aspects of the cart are specified. Finally, conducting User Acceptance Testing (UAT) allows real users to test the checkout process and ensure it works as expected.

Examples & Analogies

Think of a BA like a chef preparing a new dish. They need to know what the diners (customers) want to eat (user stories), how the dish should look (wireframes), what ingredients they can and can’t use (business rules), and then they must test the dish with a few guests before serving it to everyone (UAT) to make sure it’s just right.

Tools Used for Implementation

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🛠 Tools Used
● JIRA (User Stories)
● Figma (Wireframes)
● Confluence (BRD/FRD)
● SQL (Verify cart behavior in DB)

Detailed Explanation

This chunk lists various tools that the team will use during the project. JIRA is utilized for tracking user stories and managing tasks. Figma is a design tool for creating wireframes, which represent the visual layout of the shopping cart. Confluence serves as documentation for Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). SQL is used to verify if the shopping cart behaves correctly in the database by checking if data is being handled properly.

Examples & Analogies

Imagine building a house. Using JIRA to manage tasks is like having a construction manager who keeps track of all the builders’ assignments. Figma is like blueprints showing how the house will look. Confluence acts like a filing cabinet where all important documents about the project are stored. SQL is akin to quality checks that ensure everything is built correctly before the house is finished.

Definitions & Key Concepts

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Key Concepts

  • Project Objectives: Clear goals that define the purpose of a project and guide its direction.

  • Key Business Requirements: Specific features or conditions that must be fulfilled in the project.

  • Stakeholder Engagement: Involvement of all parties who have an interest in the project outcomes.

  • User Experience: The overall experience of a user interacting with a product or service, particularly in terms of usability and efficiency.

Examples & Real-Life Applications

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Examples

  • In the e-commerce system, allowing users to apply promo codes enhances the shopping experience.

  • Real-time notifications in the healthcare system improve patient attendance rates.

Memory Aids

Use mnemonics, acronyms, or visual cues to help remember key information more easily.

🎵 Rhymes Time

  • Add to your cart, don't be late, discounts await, shop till you rate!

📖 Fascinating Stories

  • Imagine a shopper who forgot an item, and with a saved cart, they come back to buy everything they wanted. The saved cart restores their shopping adventure!

🧠 Other Memory Gems

  • To remember key features: A, S, D, U (Add, Save, Discount, Update)!

🎯 Super Acronyms

USE for User Experience

  • Understands
  • Simplifies
  • Engages!

Flash Cards

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Glossary of Terms

Review the Definitions for terms.

  • Term: Ecommerce

    Definition:

    Buying and selling of goods or services via the internet.

  • Term: Stakeholders

    Definition:

    Individuals or groups who have an interest in a project's success.

  • Term: HIPAA

    Definition:

    Health Insurance Portability and Accountability Act, a U.S. law designed to provide privacy standards to protect patients' medical records and other health information.

  • Term: User Acceptance Testing (UAT)

    Definition:

    A phase in software development where the intended users test the software to ensure it meets their needs.

  • Term: Integration

    Definition:

    The process of combining different systems or components to work together.