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20.2.2 - Key Business Requirements

Interactive Audio Lesson

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E-commerce Requirements

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Teacher
Teacher

Let's begin with the e-commerce case study. What are some of the critical business requirements for the shopping cart feature?

Student 1
Student 1

I think users should be able to add multiple products to their carts.

Teacher
Teacher

Exactly! That's a key functional requirement. We also need to ensure that the cart saves contents across sessions. How might that benefit the user?

Student 2
Student 2

It saves the user's preferences, so they don't have to re-add items every time!

Teacher
Teacher

Great point! Additionally, features like applying discounts and ensuring real-time stock availability are vital. Can anyone recall why dynamic cart updates are important?

Student 3
Student 3

To prevent users from purchasing items that are out of stock!

Teacher
Teacher

Exactly! Always keeping inventory accurate enhances user trust.

Student 4
Student 4

What about the checkout process?

Teacher
Teacher

Good question! The checkout must integrate smoothly with payment gateways. Remember, BA activities include gathering user stories and creating wireframes. So why is documenting functional requirements important?

Student 1
Student 1

It ensures everyone understands what the system should do.

Teacher
Teacher

Perfect summary! To encapsulate, key requirements include cart functionality, session persistence, dynamic updates, and payment integration—ensuring a smooth shopping experience.

Healthcare Appointment System

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Teacher
Teacher

Now let’s shift to healthcare. What are some essential requirements for the appointment booking system?

Student 2
Student 2

Patients should be able to search doctors based on specialty and location.

Teacher
Teacher

Correct! But what else must we consider regarding appointment requests?

Student 3
Student 3

Doctors should have the option to accept or reject them.

Teacher
Teacher

Exactly! Automating reminders through SMS or email is another critical aspect. Why do you think reminders enhance patient experience?

Student 4
Student 4

They help ensure patients don’t forget their appointments!

Teacher
Teacher

Yes! Lastly, having an admin dashboard to manage scheduling is crucial. This aligns with regulatory requirements like HIPAA compliance. What role do regulations play in these projects?

Student 1
Student 1

They protect patient data and ensure the system meets legal standards.

Teacher
Teacher

Right! Documenting privacy requirements is vital for patient safety. To summarize, we focus on appointment functionality, doctor-patient interactions, and compliance—keeping patient experience and security at the forefront.

Banking Loan Application

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Teacher
Teacher

Finally, let’s discuss the banking loan application portal. What are some typical business requirements?

Student 3
Student 3

Users need to apply for a loan and upload documents!

Teacher
Teacher

Exactly! Requirements also include automated eligibility checks based on predefined rules. Why is this automation beneficial?

Student 2
Student 2

It speeds up the application process!

Teacher
Teacher

That's right! Risk assessment is crucial too, as it flags applications that may be high risk. Can anyone explain the significance of integrating with credit bureaus?

Student 1
Student 1

It helps validate creditworthiness!

Teacher
Teacher

True! And tracking applications through a dashboard improves user experience. What about BA activities specific to this project? How do they contribute?

Student 4
Student 4

They help gather requirements and ensure the system works as intended.

Teacher
Teacher

Exactly! Recapping the banking case study, we emphasized loan application features, the risk engine, credit integration, and user experience, ensuring we meet stakeholders' needs and regulatory standards.

Introduction & Overview

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Quick Overview

This section highlights the crucial business requirements for three case studies specific to e-commerce, healthcare, and banking domains.

Standard

The section outlines key business requirements necessary for the implementation of three varied case studies. It covers specific objectives such as creating a shopping cart system for e-commerce, an appointment scheduling system for healthcare, and a loan application portal for banking, detailing stakeholders and business analyst activities associated with each.

Detailed

The section provides insights into key business requirements across three industry-specific case studies: e-commerce, healthcare, and banking. In e-commerce, the business requirements for the shopping cart system emphasize usability, dynamic updates, and integration with payment gateways. The healthcare appointment system focuses on patient-doctor interaction, regulatory compliance, and automated reminders. Meanwhile, the banking case study on loan applications addresses risk analysis, data privacy, and integration with credit bureaus. Stakeholders involved in these projects are identified, alongside the specific activities business analysts need to undertake, including gathering user stories, defining functional and non-functional requirements, and conducting user acceptance testing (UAT). This understanding enhances a business analyst's ability to succeed by framing their work within the broader context of industry operations and stakeholder needs.

Audio Book

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E-commerce Cart System Requirements

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✅ Key Business Requirements
● Users can add multiple products to the cart
● Cart contents are saved across sessions
● Discounts and promo codes can be applied
● Cart updates dynamically with stock availability
● Checkout process integrates with payment gateway

Detailed Explanation

In the e-commerce cart system, several key business requirements define how the shopping cart feature should operate. First, users must be allowed to add multiple products to their cart, ensuring they can shop for various items in one go. Next, the system should retain cart contents across sessions, meaning that if a user logs out and back in, their selected items should still be there. Additionally, the feature should support the use of discounts and promo codes at checkout, encouraging price-sensitive customers to finalize their purchases. The cart must also update dynamically based on stock availability—if an item is out of stock, the user should be notified. Finally, the checkout process must seamlessly integrate with a payment gateway to ensure secure transactions.

Examples & Analogies

Consider shopping at a physical store. When you put items in your cart and go to checkout, it’s essential that the checkout process reflects any discounts you have (like a coupon), and if an item is out of stock, it has to notify you quickly so you can adjust your purchase. This mirrors how the e-commerce system needs to function online.

Healthcare Appointment System Requirements

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✅ Key Business Requirements
● Patients can search doctors by specialty, location, availability
● Doctors can accept or reject appointment requests
● Automatic SMS/email reminders before appointments
● Admin dashboard for scheduling rules and blackout dates

Detailed Explanation

The healthcare appointment system has its set of critical business requirements. Firstly, patients should be able to search for doctors based on various criteria, such as their specialty, location, and availability, allowing for personalized matching. This is important for ensuring patients can find suitable medical help quickly. Secondly, doctors must be given the option to accept or reject appointment requests, which helps in balancing their schedules. To improve patient compliance, there will be automatic reminders sent through SMS or email before appointments. Finally, an admin dashboard is needed for managing scheduling rules and blackout dates—days when doctors may not be available for appointments.

Examples & Analogies

Think about booking a table at a restaurant. You often look up different restaurants (search by specialty and location) and see if there is availability. You might also receive a text or email reminder confirming your reservation. Similarly, the healthcare system streamlines this process for both patients and doctors.

Banking Loan Application Requirements

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✅ Key Business Requirements
● Users can apply for a loan with ID and income documents
● System auto-calculates eligibility based on rules
● Risk engine flags high-risk applications
● Integration with credit bureaus (e.g., CIBIL)
● Application tracking via dashboard

Detailed Explanation

In the banking loan application portal, several key business requirements outline how users will interact with the system. First, users should be able to apply for a loan by submitting identification and income documents, which is fundamental for ensuring legitimacy in the lending process. The system needs to automatically calculate the user's eligibility for a loan based on pre-set rules, making the process faster and more accurate. There is also a risk engine feature that identifies and flags high-risk applications for further review, ensuring the bank mitigates potential financial losses. Furthermore, the portal must integrate with credit bureaus to retrieve credit histories, such as from CIBIL, to aid in decision-making. Finally, users should have access to a dashboard where they can track the status of their loan applications.

Examples & Analogies

Imagine applying for a loan at a bank's branch. You bring documents to prove your identity and income. The bank quickly checks your creditworthiness, often using a credit score. Similarly, an online loan application streamlines this process, allowing you to see where your application stands, just like tracking an online order after purchasing.

Definitions & Key Concepts

Learn essential terms and foundational ideas that form the basis of the topic.

Key Concepts

  • Business Requirements: Essential needs that a system must fulfill.

  • Stakeholders: Individuals or groups involved in or affected by a project.

  • Functional vs Non-Functional Requirements: Distinction between system features and attributes.

  • User Acceptance Testing: The testing phase to ensure user satisfaction.

  • Data Privacy: Safeguarding personal information against misuse.

Examples & Real-Life Applications

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Examples

  • In the e-commerce case, ensuring that the shopping cart saves items across sessions helps retain user engagement and increases the chance of purchase.

  • In healthcare, sending automated SMS reminders prevents missed appointments, enhancing patient adherence.

  • In banking, integrating with credit bureaus allows for an efficient assessment of loan applications, aiding in quicker decision-making.

Memory Aids

Use mnemonics, acronyms, or visual cues to help remember key information more easily.

🎵 Rhymes Time

  • For shopping carts that never part, add and save, play your part!

📖 Fascinating Stories

  • Imagine a patient with a busy schedule. Reminders help them stay on track for appointments with their doctor, ensuring better health outcomes.

🧠 Other Memory Gems

  • Use 'DREAMS' to remember: Discounts, Reminders, E-commerce options, Availability, Multi-products, Secure checkout.

🎯 Super Acronyms

BAST - Business Analyst Stakeholder Tools

  • BA leads discussions
  • gathers requirements
  • aligns with stakeholders
  • and tests solutions.

Flash Cards

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Glossary of Terms

Review the Definitions for terms.

  • Term: Business Analyst (BA)

    Definition:

    A professional who analyzes and assesses business needs to propose solutions.

  • Term: User Acceptance Testing (UAT)

    Definition:

    A key phase in software development where end-users test the system to ensure it meets requirements.

  • Term: Stakeholders

    Definition:

    Individuals or groups who have an interest in the outcome of a project.

  • Term: Functional Requirements

    Definition:

    Specific behaviors or functions of a system.

  • Term: NonFunctional Requirements

    Definition:

    Attributes of a system like performance, usability, or reliability.

  • Term: Data Privacy

    Definition:

    Protection of personal data regarding unauthorized access and use.