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20.3.1 - Project Objective

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E-commerce Cart System Objectives

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Teacher
Teacher

Today, we are focusing on the project objectives in the e-commerce domain, specifically the shopping cart feature that allows users to manage products effectively. Can anyone tell me what key functionalities we need in this system?

Student 1
Student 1

Users should be able to add multiple products to their cart!

Teacher
Teacher

Correct! Adding multiple products is crucial. What else do you think users expect from an online shopping cart?

Student 2
Student 2

They need their cart contents to be saved across different sessions.

Teacher
Teacher

Exactly! This feature enhances user experience by ensuring convenience. Can anyone recall how discounts might play into this?

Student 3
Student 3

Users want to apply discount codes for promotions!

Teacher
Teacher

Yes! That's a critical requirement. Applying discounts can influence purchasing behavior positively. Let’s summarize: dynamic stock updates and a payment gateway integration are also key elements for successful implementation.

Healthcare Appointment System Objectives

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Teacher
Teacher

Now, let’s transition to the healthcare appointment system. What’s the main objective here?

Student 2
Student 2

To develop a system where patients can book, reschedule, or cancel appointments with doctors.

Teacher
Teacher

Great! And what key functionalities are essential for this system?

Student 1
Student 1

Patients should be able to search doctors based on their specialty.

Student 4
Student 4

They also need automated reminders for their appointments.

Teacher
Teacher

Exactly! Automated notifications help patients stay informed. What about the regulatory aspect?

Student 3
Student 3

The system must comply with HIPAA regulations to protect patient data.

Teacher
Teacher

Exactly! Compliance ensures that the system adheres to legal standards, which is critical in healthcare.

Banking Loan Application Objectives

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Teacher
Teacher

Lastly, let’s discuss the banking loan application system. What is the primary project objective here?

Student 4
Student 4

To build a digital loan application portal.

Teacher
Teacher

Correct! This portal should make the application process smoother. What specific requirements should we meet?

Student 2
Student 2

Users should be able to apply online with their identification and income documents.

Student 1
Student 1

And the system should automatically calculate eligibility based on set rules!

Teacher
Teacher

Exactly! This auto-calculation is crucial for expedience. What role do you think the risk engine plays?

Student 3
Student 3

It flags high-risk applications!

Teacher
Teacher

Correct! Understanding risk is vital in lending. Thank you for participating in today’s discussions!

Introduction & Overview

Read a summary of the section's main ideas. Choose from Basic, Medium, or Detailed.

Quick Overview

This section outlines the project objectives for various case studies in the domains of e-commerce, healthcare, and banking.

Standard

The project objectives for case studies in e-commerce, healthcare, and banking focus on key functionalities necessary for successful system implementations, such as user interactions and stakeholder involvement, essential for Business Analysts to understand and work effectively.

Detailed

Project Objective: Overview of Key Objectives in Case Studies

Introduction

The project objectives outlined in this section are central to understanding the roles and responsibilities of Business Analysts (BAs) across different industries. The three case studies presented focus on distinct domain requirements — e-commerce, healthcare, and banking — demonstrating how specific objectives align with broader business goals and user needs.

E-commerce Case Study: Shopping Cart System

The primary project objective is to design and deliver a shopping cart feature that enables seamless user interactions, covering essential functionalities such as adding multiple products, maintaining cart state across sessions, applying discounts, and integrating payment mechanisms.

Key Business Requirements

  • Add Multiple Products: Users should be able to conveniently add various products to their cart.
  • Save Cart Contents: Maintaining cart contents across sessions ensures a user-friendly experience.
  • Apply Discounts: A feature allowing users to apply promo codes adds value.
  • Dynamic Stock Updates: Users need real-time insights into stock availability.
  • Checkout Integration: The checkout process must efficiently integrate with payment gateways.

Stakeholders Included

  • Product Owner: Responsible for defining the vision.
  • Marketing Team: Works on promotional strategies.
  • Customers: End-users of the platform.
  • Logistics & Inventory Team: Manages product availability and order fulfillment.

Healthcare Case Study: Appointment System

In this domain, the objective is to create a system facilitating patient appointments, emphasizing real-time availability and notifications.

Key Business Requirements

  • Doctor Search Features: Patients must find doctors based on specialty, location, and availability.
  • Appointment Management: Doctors can accept or reject appointments, which requires an efficient management system.
  • Automated Notifications: SMS/email reminders enhance patient engagement.
  • Admin Controls: Enabling management of scheduling rules is vital for operational efficiency.

Stakeholders Included

  • Patients: Direct users seeking medical services.
  • Doctors & Medical Staff: Provide care and manage appointments.
  • Admin/Operations Team: Ensure system-wide operational compliance.
  • Regulatory Compliance: Important for maintaining HIPAA standards.

Banking Case Study: Loan Application

The project aims to streamline the loan application process through a digital portal, focusing on enhancing user experience and compliance.

Key Business Requirements

  • Document Submission: Users submit essential documents digitally for loan applications.
  • Risk Assessment: An automated eligibility calculation and risk flagging through integrations with credit bureaus are crucial.
  • Dashboard for Tracking: Users can track their applications, enhancing transparency.

Stakeholders Included

  • Customers: Individuals applying for loans.
  • Credit & Risk Team: Assess application risk factors.
  • Operations and Legal Teams: Oversee compliance and operational integrity.

Conclusion

Understanding these objectives is vital for BAs to align system functionalities with user needs, ultimately leading to more effective solutions.

Audio Book

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Overall Objective

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Design and deliver a shopping cart feature for an online retail platform, enabling users to add, update, and purchase items.

Detailed Explanation

The main objective of the project is to create a shopping cart feature on an online retail platform. This feature is crucial as it allows customers to add items they wish to purchase, update the quantities of those items before finalizing the purchase, and complete their transactions securely and efficiently.

Examples & Analogies

Think of a shopping cart in a physical store. Just like customers can select items and place them in their cart while shopping, the online shopping cart allows users to ‘pick’ items digitally. When ready, customers can take their cart to the checkout register (the online checkout) to pay for their items.

Key Business Requirements

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✅ Key Business Requirements
● Users can add multiple products to the cart
● Cart contents are saved across sessions
● Discounts and promo codes can be applied
● Cart updates dynamically with stock availability
● Checkout process integrates with payment gateway

Detailed Explanation

The key business requirements outline the features that the shopping cart must have to meet user needs. Users should be able to add multiple products, keep their cart contents even after logging out, apply discounts, receive real-time stock updates, and smoothly transition to payment processing during checkout.

Examples & Analogies

Imagine shopping at a grocery store where you can fill your cart with various items. If the store offers discounts, you can apply those at checkout, just like entering a promo code online. Additionally, if the store runs out of an item, you would want to know immediately, mirroring the dynamism of stock updates in an online cart.

Stakeholders Involved

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👥 Stakeholders
● Product Owner
● Marketing Team
● Customers
● Logistics & Inventory Team

Detailed Explanation

Stakeholders are the individuals or groups who have an interest in the project's outcomes. The Product Owner oversees the project, the Marketing Team brings customer perspectives, customers are the end-users, and the Logistics & Inventory Team ensures that products are available for sale and can be shipped successfully.

Examples & Analogies

Think of a movie production where the director, actors, producers, and audience all play different roles. Similarly, in this project, each stakeholder has their own responsibilities and insights, contributing to the success of the shopping cart feature.

Business Analyst Activities

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📊 BA Activities
● Gather user stories (e.g., “As a shopper, I want to remove an item from my cart”)
● Create wireframes for cart UI
● Define business rules (e.g., max quantity per product, cart expiration)
● Document functional & non-functional requirements
● Conduct UAT for checkout and promo logic

Detailed Explanation

Business Analysts perform critical tasks to ensure the shopping cart feature is user-friendly and effective. This includes gathering user stories that reflect user needs, designing the interface, setting rules (like how many of one item a user can buy), documenting what the system should do, and testing the feature to confirm it meets the requirements.

Examples & Analogies

Imagine planning a community event. You would collect feedback from potential attendees (user stories), draw up plans for the layout (wireframes), establish rules (like age limits), outline what the event entails (requirements), and then run through a practice event to ensure everything works smoothly before the real thing.

Tools Used

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🛠 Tools Used
● JIRA (User Stories)
● Figma (Wireframes)
● Confluence (BRD/FRD)
● SQL (Verify cart behavior in DB)

Detailed Explanation

Various tools are employed to support the development of the shopping cart feature. JIRA helps manage user stories and track progress, Figma is used for visual design, Confluence keeps documentation organized, and SQL is used to check the functionality of the shopping cart in the database.

Examples & Analogies

Think of an artist working on a sculpture. They need different tools: chisels (to shape), a chisel to smooth surfaces, and a sketch to visualize design. Similarly, Business Analysts use tools to plan, track, and check the feature they are developing.

Definitions & Key Concepts

Learn essential terms and foundational ideas that form the basis of the topic.

Key Concepts

  • Dynamic Stock Updates: Ensures that users are informed about product availability in real-time.

  • Automated Document Processing: Essential for expediting loan applications in the banking sector.

  • Stakeholder Involvement: Key to understanding user requirements and system functionalities across projects.

Examples & Real-Life Applications

See how the concepts apply in real-world scenarios to understand their practical implications.

Examples

  • E-commerce shopping cart features multiple items and promotional discounts.

  • In healthcare, patients receive automated reminders for appointments to ensure attendance.

  • The banking sector uses a digital portal to enhance the loan application process for applicants.

Memory Aids

Use mnemonics, acronyms, or visual cues to help remember key information more easily.

🎵 Rhymes Time

  • Shopping carts bring joy, let users add, not just a toy.

📖 Fascinating Stories

  • Imagine a patient receiving a reminder on their phone; they remember their appointment and don't miss their chance for care.

🧠 Other Memory Gems

  • E-COMMERCE: Every Cart Offers Many Markets, Ensuring Real-time Customer Engagement.

🎯 Super Acronyms

HIPAA

  • Health Information Protects and Affects All.

Flash Cards

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Glossary of Terms

Review the Definitions for terms.

  • Term: Ecommerce

    Definition:

    Buying and selling goods and services online.

  • Term: Healthcare System

    Definition:

    A system designed to facilitate medical care services.

  • Term: Banking Application

    Definition:

    A digital system for managing financial transactions and loans.

  • Term: Stakeholders

    Definition:

    Individuals or groups with an interest in a project or system.

  • Term: User Acceptance Testing (UAT)

    Definition:

    Testing conducted to determine if a system meets user requirements.

  • Term: JIRA

    Definition:

    A project management tool used for issue tracking and agile project management.