Tools Used in Business Analysis
This section examines the various tools used in three practical case studies on e-commerce, healthcare, and banking domains. Each case study illustrates the business analyst (BA) role and the relevance of specific tools in achieving project objectives.
E-commerce Cart System
Tools Used:
- JIRA for managing user stories.
- Figma for creating wireframes of the cart interface.
- Confluence for documenting business and functional requirements.
- SQL for verifying database behavior.
Healthcare Appointment System
Tools Used:
- Lucidchart for drafting process flows that illustrate patient-doctor workflows.
- Excel for creating a traceability matrix that links requirements to functionalities.
- JIRA again for sprint planning and bug tracking within development.
- SQL for validation of appointment data.
Banking Loan Application
Tools Used:
- Draw.io for designing data flow diagrams facilitating the understanding of application processes.
- Confluence to document business requirements and API documentation.
- JIRA once more for tracking requirements and testing results.
- MS Excel for modeling eligibility criteria.
Significance
These tools not only provide a structure for communication and documentation but also enhance collaborative efforts among various stakeholders, ensuring that the end product aligns with user expectations and regulatory requirements.