21.3.3. SLA Examples

Try these first

1. 1.

   What is an SLA?

   Hint

   Think about what agreements specify in business contexts.

2. 2.

   Why is it important for E-commerce to have a fast order dispatch SLA?

   Hint

   What happens when customers wait too long for their orders?

3. 3.

   What does SLA stand for?

   • Service Level Agreement
   • Service Legal Agreement
   • Standardized Level Agreement

   Hint

   Consider what this acronym is commonly used to denote.

4. 4.

   True or False: SLAs in Healthcare can include response times for lab results.

   • True
   • False

   Hint

   Think about the critical nature of timely results in healthcare.

5. 5.

   Create an SLA for a fictional company in E-commerce detailing at least three performance metrics.

   Hint

   Think about what customers expect when they shop online.

6. 6.

   Discuss the potential consequences of ignoring SLAs in a Healthcare setting.

   Hint

   Consider how timeliness affects patient life outcomes.