4. Conflict Resolution

Try these first

1. 1.

   What is an example of an 'I Statement'?

   Hint

   Remember to start with 'I feel...'

2. 2.

   Name one key step in conflict resolution.

   Hint

   Think about communication techniques.

3. 3.

   What is one of the key steps in conflict resolution?

   • Stay Angry
   • Listen Without Interrupting
   • Focus on Blame

   Hint

   Consider which option promotes effective communication.

4. 4.

   True or False: Using blame in a conflict can lead to more effective resolutions.

   • True
   • False

   Hint

   Think about how blame impacts relationships.

5. 5.

   You are in a team meeting where a colleague is disrupting the discussion with aggressive behavior. How do you handle this situation effectively?

   Hint

   Focus on the issue, not the person.

6. 6.

   Write a response to a colleague who believes you misunderstood their message and is upset. How would you resolve this conflict?

   Hint

   Try to validate their feelings while also clarifying your own perspective.