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4.1. Conflict Resolution Steps
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12 questions on this section. Wrong answers show you what to read again.
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Revision test
Mixed questions from across the chapter. Your answers get marked.
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Flashcard drill
5 cards from this lesson. Good the night before a test.
Try these first
- 1.
Define conflict in one sentence.
Hint
Think of a situation where people have different opinions.
- 2.
What is active listening?
Hint
It involves paying attention without interrupting.
- 3.
Which of the following is NOT a step in conflict resolution?
- Stay calm
- Blame the other person
- Listen without interrupting
Hint
Think about the positive steps for resolution.
- 4.
True or False: Active listening involves interrupting the speaker to clarify points.
- True
- False
Hint
Consider the meaning of 'active' in this context.
- 5.
Imagine you are mediating a conflict between two friends who disagree on a group project. Describe how you would guide them using the conflict resolution steps.
Hint
Consider how you can create a safe space for both friends to express themselves.
- 6.
Analyze a conflict situation you've experienced. How might focusing on the issue instead of personal attributes have changed the outcome?
Hint
Think about past conflicts and what triggered emotional responses.
Exercises
Total Questions
2
Estimated Time
4 min
Passing Score
70%
Instructions
- Read each question carefully
- You can use hints if you need help
- Complete all questions before submitting
4 more questions available
Enrol freeQuiz
Total Questions
2
Estimated Time
4 min
Passing Score
70%
Instructions
- Read each question carefully
- You can use hints if you need help
- Complete all questions before submitting
2 more questions available
Enrol freeChallenge Problems
Total Questions
2
Estimated Time
4 min
Passing Score
70%
Instructions
- Read each question carefully
- You can use hints if you need help
- Complete all questions before submitting