4.1. Conflict Resolution Steps

Try these first

1. 1.

   Define conflict in one sentence.

   Hint

   Think of a situation where people have different opinions.

2. 2.

   What is active listening?

   Hint

   It involves paying attention without interrupting.

3. 3.

   Which of the following is NOT a step in conflict resolution?

   • Stay calm
   • Blame the other person
   • Listen without interrupting

   Hint

   Think about the positive steps for resolution.

4. 4.

   True or False: Active listening involves interrupting the speaker to clarify points.

   • True
   • False

   Hint

   Consider the meaning of 'active' in this context.

5. 5.

   Imagine you are mediating a conflict between two friends who disagree on a group project. Describe how you would guide them using the conflict resolution steps.

   Hint

   Consider how you can create a safe space for both friends to express themselves.

6. 6.

   Analyze a conflict situation you've experienced. How might focusing on the issue instead of personal attributes have changed the outcome?

   Hint

   Think about past conflicts and what triggered emotional responses.