6.1. Style Characteristics

Try these first

1. 1.

   What does active listening entail?

   Hint

   Consider what it means to be truly engaged in a conversation.

2. 2.

   Define empathy.

   Hint

   Think about how you relate to someone else's emotions.

3. 3.

   What is the best definition of active listening?

   • Fully ignoring the speaker
   • Engaging fully in what the speaker is saying
   • Partially focusing on the speaker

   Hint

   Think about the opposite of ignoring.

4. 4.

   True or False: Assertiveness means dominating conversations.

   • True
   • False

   Hint

   Consider how assertiveness is different from being aggressive.

5. 5.

   Scenario: You notice a colleague constantly interrupts you in meetings. Describe how you would approach this situation using assertive communication.

   Hint

   What feelings do you want to express respecting both sides?

6. 6.

   Case study: A group project has divided opinions on direction. Apply conflict resolution strategies to manage this disagreement in a constructive manner.

   Hint

   What process helps everyone feel heard and valued?