5.6. Email Etiquette & Best Practices

Try these first

1. 1.

   What is one reason to use a professional email address?

   Hint

   Think about first impressions.

2. 2.

   Why should you avoid all caps in emails?

   Hint

   Consider the tone of your message.

3. 3.

   What is a key element of a professional email?

   • A. Using ALL CAPS
   • B. A clear subject line
   • C. Long paragraphs

   Hint

   Think about what grabs the reader's attention.

4. 4.

   True or False: All caps in an email is acceptable.

   • True
   • False

   Hint

   Reflect on how tone is interpreted in writing.

5. 5.

   Create a professional email responding to a meeting request, including a new suggested time.

   Hint

   Use a polite greeting and clear subject line.

6. 6.

   Analyze an email with poor etiquette. Identify three issues and suggest improvements.

   Hint

   Think about what makes an email professional.