5.1. Learning Objectives

Try these first

1. 1.

   List two types of written communication.

   Hint

   Think about what forms of writing are commonly used in work environments.

2. 2.

   What is one common mistake to avoid in written communication?

   Hint

   Consider how language can impact professionalism.

3. 3.

   What is the primary purpose of written communication?

   • To confuse the reader
   • To convey messages clearly
   • To entertain

   Hint

   Consider what happens when a message isn't clear.

4. 4.

   True or False: Email etiquette is only important in casual emails.

   • True
   • False

   Hint

   Think about how you would want to be addressed.

5. 5.

   Draft a professional email informing your team about a deadline change, ensuring to incorporate all elements of email etiquette.

   Hint

   Think about how you could organize your email for maximum clarity.

6. 6.

   Analyze a poorly written email (provide your own draft) and identify at least three areas for improvement while explaining why each is important.

   Hint

   Identify parts that would confuse the recipient and suggest clearer alternatives.