14.3. How Trust is Built and Lost

Try these first

1. 1.

   Define intention in trust-building.

   Hint

   Think about what drives someone's actions towards others.

2. 2.

   What happens when both intention and competence are low?

   Hint

   Consider the worst-case scenario in trust scenarios.

3. 3.

   What results in strong trust?

   • High intention only
   • High competence only
   • High intention and high competence

   Hint

   Think about what happens when one is missing.

4. 4.

   True or False: Trust can be rebuilt solely through improved competence.

   • True
   • False

   Hint

   Consider what needs to be communicated to restore trust.

5. 5.

   Imagine a workplace where an employee consistently meets performance targets but shows disregard for team input. How does this situation impact trust, and what steps can be taken to address it?

   Hint

   Think about the balance between technical ability and emotional intelligence.

6. 6.

   Reflect on a personal relationship where trust was lost due to misunderstanding. What strategies can be employed to restore this trust over time?

   Hint

   Consider how communication can effectively bridge gaps in understanding.