14.3 - How Trust is Built and Lost
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Understanding Trust Outcomes
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Today, we’re going to explore how trust is built and lost through intention and competence. Can anyone tell me what the ideal scenario for building trust looks like?
It’s when someone has both high intention and high competence.
Exactly! This leads to strong trust. Now, what might happen if someone has high intention but low competence?
Maybe we would still have some trust, but it wouldn't be strong.
Yes, that results in partial trust or empathy. Remember, strong trust requires both elements to be high!
Low Intention and Low Competence
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Let’s switch focus to what happens when both intention and competence are low. What do you think the outcome will be?
There would be no trust.
Right! In this scenario, we see total rejection. What can lead to this outcome?
If someone doesn’t care and isn’t good at what they do.
Correct! When people do not show care and repeatedly fail, it can damage relationships significantly.
Building Strong Trust
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Now that we understand the outcomes, how can we build strong trust over time?
By consistently showing good intentions and being competent in our actions!
Absolutely! Consistency is key to building and maintaining trust. Can anyone think of examples where they've seen this in action?
Yes, a coach who shows care and knows the game well can earn players’ trust.
Great example! Remember, trust takes time to build but can be lost quickly.
Rebuilding Trust
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Often, we face situations where trust is broken. What steps can we take to rebuild it?
We should acknowledge what went wrong.
Correct! Acknowledging the gap is the first step. What follows?
Clarifying intentions and trying to improve skills.
Exactly! By clearly communicating and acting consistently, we can gradually restore trust.
Introduction & Overview
Read summaries of the section's main ideas at different levels of detail.
Quick Overview
Standard
Trust is a foundational element in human interactions. This section defines how trust can be built through high intention and competence, while it can also be lost due to negative intentions or incompetence. Various outcomes based on these factors are discussed, highlighting the importance of both dimensions in fostering and maintaining trust.
Detailed
In this section, we delve into the dynamics of trust within human relationships by examining two fundamental components: intention and competence. Trust is fundamentally built when individuals consistently demonstrate both positive intentions and competent actions. For instance, when a person has high intention and high competence, strong trust is established. Conversely, if either intention is low (leading to distrust) or competence is lacking (resulting in partial trust), the quality of trust suffers significantly. The section emphasizes that trust can accumulate over time through repeated positive experiences, yet it can be quickly lost through dissatisfaction or perceived negligence. Ultimately, understanding these dynamics is crucial for strengthening relationships in both family and societal contexts.
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Building Trust: High Intention and High Competence
Chapter 1 of 5
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Chapter Content
High Intention + High Competence ✓ ✓ Strong Trust
Detailed Explanation
When a person demonstrates both high intention and high competence, trust is built robustly. High intention means they genuinely care for others and have a desire to help. High competence indicates they have the necessary skills and abilities to take effective actions. Together, these factors lead to a strong foundation of trust in relationships.
Examples & Analogies
Imagine a teacher who is not only passionate about their subject (high intention) but also highly knowledgeable and experienced in teaching (high competence). This combination makes students feel secure and trust the teacher’s guidance.
Partial Trust: High Intention and Low Competence
Chapter 2 of 5
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Chapter Content
High Intention + Low Competence ✓ ✗ Partial Trust / Empathy
Detailed Explanation
In cases where a person has high intention but low competence, trust may not be fully established. While the person genuinely wants to assist or support, their inability to deliver effective assistance may lead to feelings of empathy rather than full trust. This means people appreciate the intent but may still hesitate to rely on their help.
Examples & Analogies
Consider a friend who always tries to give advice on studying, but lacks deep understanding of the subject matter. Friends appreciate the effort and good intentions, but might not fully trust this friend's guidance in critical situations.
Distrust: Low Intention and High Competence
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Chapter Content
Low Intention + High Competence ✗ ✓ Distrust / Suspicion
Detailed Explanation
If someone has low intention but high competence, it creates distrust or suspicion. This scenario implies that even if the person is highly skilled in a particular area, their dishonest or selfish intentions will lead others to doubt their motives. Thus, their competence does not compensate for the lack of goodwill.
Examples & Analogies
Imagine a coworker who is excellent at their job but often takes credit for others' work and acts in their own self-interest. Colleagues might admire their skills but will be hesitant to trust them, fearing that their actions are motivated by personal gain rather than teamwork.
No Trust: Low Intention and Low Competence
Chapter 4 of 5
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Chapter Content
Low Intention + Low Competence ✗ ✗ No Trust / Rejection
Detailed Explanation
When both intention and competence are low, trust is completely absent. Individuals in this situation show no goodwill toward others and lack the skills to perform tasks, creating an environment where rejection occurs. People are unlikely to rely on or even engage with someone perceived in this manner.
Examples & Analogies
Imagine a group project where one member consistently fails to complete their work and also seems indifferent to the team's success. Other group members are unlikely to trust or depend on this person, often leading to strained relationships and project dysfunction.
Building Trust Over Time
Chapter 5 of 5
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Chapter Content
• Trust is built over time when people repeatedly demonstrate positive intention and consistent competence.
• Trust is broken quickly when people show lack of care (bad intention) or repeatedly fail due to incompetence, even if intentions were good.
Detailed Explanation
Trust develops gradually as individuals consistently display both positive intentions and the skills needed to fulfill commitments. However, it can erode rapidly if someone shows negligence in their intentions or if their repeated failures create a pattern of incompetence, even if those failures stem from good intentions.
Examples & Analogies
Think about a colleague who reliably helps with projects (demonstrating high intention) and possesses the required skills (high competence). Over time, their reliable behavior reinforces trust. Conversely, if they suddenly begin to miss deadlines and show little concern for the project's outcome, trust can diminish quickly.
Key Concepts
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Trust Outcomes: The relationship between intention and competence influences trust outcomes.
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Building Trust: Strong trust builds over time through positive intentions and competence.
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Breaking Trust: Trust is easily broken through negative intentions or consistent incompetence.
Examples & Applications
A parent who gives outdated but well-meaning career advice retains trust due to good intention.
A team member eager to contribute but lacking skills may lead to partial trust from others.
Memory Aids
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Rhymes
Intention and competence, a trustful dance, keep them aligned, and you'll enhance.
Stories
Once there was a gardener with a heart full of care (intention), but a lack of skills left his plants in despair (competence). He learned to combine both to flourish and thrive, building trust in his garden, where all could survive.
Memory Tools
To remember the steps for building trust: I (Intention), C (Competence), C (Consistency).
Acronyms
ICT
Intention + Competence = Trust.
Flash Cards
Glossary
- Intention
The motive or purpose behind a person's action, reflective of goodwill and concern.
- Competence
A person's ability or skill to perform a task or fulfill a role.
- Trust
A firm belief in the reliability and ability of someone, which forms the foundation of relationships.
- Emotional Safety
A situation where individuals feel secure and free to express themselves without fear of being judged.
- Empathy
The ability to understand and share the feelings of another, which can influence trust.
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