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6. Consumer Awareness

Consumer awareness entails understanding one's rights and responsibilities as a buyer, alongside knowledge about available products and services. This awareness aids consumers in making informed choices, protecting them from fraud, and encouraging fair trade practices. Key components include consumer rights, responsibilities, protection laws, and methods to address unfair trade practices.

Sections

  • 6

    Consumer Awareness

    Consumer Awareness helps individuals understand their rights and responsibilities, enabling informed choices in the marketplace.

    Learning Practice

  • 6.1

    Introduction

    Consumer Awareness empowers individuals to understand their rights and responsibilities while making informed choices about products and services.

    Learning Practice

  • 6.2

    Who Is A Consumer?

    A consumer is an individual who purchases goods or services for personal use and not for resale.

    Learning Practice

  • 6.3

    Importance Of Consumer Awareness

    Consumer awareness helps individuals make informed choices and protects them from exploitation.

    Learning Practice

  • 6.4

    Consumer Rights

    Consumer Rights ensure the protection and fair treatment of consumers in the marketplace.

    Learning Practice

  • 6.4.1

    Right To Safety

    The Right to Safety ensures consumers are protected against harmful goods and services.

    Learning Practice

  • 6.4.2

    Right To Information

    The Right to Information empowers consumers to access complete and truthful information about products and services.

    Learning Practice

  • 6.4.3

    Right To Choose

    The Right to Choose is a consumer right that allows individuals the freedom to select from a variety of products and services without coercion.

    Learning Practice

  • 6.4.4

    Right To Be Heard

    The Right to be Heard allows consumers to voice their complaints and have them addressed effectively.

    Learning Practice

  • 6.4.5

    Right To Redress

    The Right to Redress is a consumer's entitlement to seek compensation for defective goods or substandard services.

    Learning Practice

  • 6.4.6

    Right To Consumer Education

    The right to consumer education empowers consumers by providing them with knowledge about their rights and responsibilities.

    Learning Practice

  • 6.5

    Consumer Responsibilities

    Consumer responsibilities are the duties and obligations consumers must fulfill to ensure fair practices and their own protection.

    Learning Practice

  • 6.6

    Consumer Protection Laws In India

    Consumer Protection Laws in India, established by the Consumer Protection Act, 2019, aim to safeguard consumer rights and interests.

    Learning Practice

  • 6.7

    Unfair Trade Practices

    This section discusses various unfair trade practices that can harm consumers, including false advertising, adulteration, overpricing, and selling substandard goods.

    Learning Practice

  • 6.7.1

    False Advertising

    False advertising involves misleading or exaggerated claims about products, endangering consumer rights and trust.

    Learning Practice

  • 6.7.2

    Adulteration

    Adulteration involves the addition of inferior or harmful substances to goods, impacting consumer safety and product quality.

    Learning Practice

  • 6.7.3

    Overpricing

    Overpricing refers to charging consumers more than the fixed or fair price for products and services, often considered an unfair trade practice.

    Learning Practice

  • 6.7.4

    Selling Substandard Goods

    This section discusses the practice of selling substandard goods, emphasizing the impact on consumer rights and the importance of consumer awareness.

    Learning Practice

  • 6.8

    How To File A Consumer Complaint

    This section provides a step-by-step guide on how to file a consumer complaint effectively.

    Learning Practice

References

e6.pdf

Class Notes

Memorization

What we have learnt

  • Consumer awareness is cruci...
  • Consumers possess specific ...
  • There are established laws ...

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