2.6.5 - Courtesy
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Practice Questions
Test your understanding with targeted questions
What does courtesy mean in business communication?
💡 Hint: Think about how you would like to be treated in a conversation.
Give an example of a courteous phrase.
💡 Hint: Look for phrases that show appreciation.
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Interactive Quizzes
Quick quizzes to reinforce your learning
Why is courtesy important in business communication?
💡 Hint: Think about how a polite tone might change a tough conversation.
True or False: Courtesy is only important in formal communication.
💡 Hint: Consider casual conversations with coworkers.
1 more question available
Challenge Problems
Push your limits with advanced challenges
You receive a rude email from a client. Write an appropriate response incorporating courtesy principles.
💡 Hint: Think of how you would want to be treated in their position.
In a team meeting, a colleague interrupts you repeatedly. Describe how you can maintain courtesy while asserting your point.
💡 Hint: Be respectful while standing your ground.
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