2. Business Communication and Correspondence
Business communication is the foundation of effective operations within organizations, encompassing verbal, non-verbal, and written forms of communication. Its objectives include information sharing, decision-making facilitation, and relationship building, while understanding the various types and channels is crucial for enhancing efficiency. Mastering business correspondence formats like letters and emails is vital for professional interaction.
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2.8.2.2Date
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2.8.2.6.2Main Content
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2.8.3Format Example: Business Complaint Letter
What we have learnt
- Business communication is essential for ensuring clarity and professionalism in organizational operations.
- Different types of communication include internal, external, formal, and informal communication.
- Barriers to effective communication can arise from semantics, organization, personal issues, and technology.
Key Concepts
- -- Business Communication
- Sharing of information between individuals within and outside an organization to ensure commercial success.
- -- Business Correspondence
- Exchange of information in written form for business purposes, including letters, memos, reports, and emails.
- -- Barriers to Communication
- Obstacles that can hinder the effective exchange of information, such as semantic, organizational, psychological, personal, and technical barriers.
- -- Channels of Communication
- Methods through which information flows in an organization, categorized as oral, written, and non-verbal communication.
- -- Formal Business Letter
- Structured correspondence used for formal communication, including specific components such as sender and receiver's addresses, subject line, and complimentary close.
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