4. Consumer Awareness
Consumer awareness is crucial for making informed decisions while purchasing goods and services. It encompasses the rights and responsibilities of consumers, aiming to protect them from exploitation and promote fair trade. The chapter also highlights the legal framework provided by the Consumer Protection Act, along with various organizations that work towards consumer rights advocacy.
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Sections
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What we have learnt
- Consumers possess specific rights that protect them from exploitation during transactions.
- Consumer responsibilities are essential for ensuring informed choices and ethical consumption.
- The Consumer Protection Act of 2019 provides a legal framework for addressing consumer grievances.
Key Concepts
- -- Consumer
- A person who buys goods or services for personal use, not for resale or commercial purposes.
- -- Consumer Rights
- Entitlements that protect consumers, ensuring access to safety, information, choice, and the right to seek redress.
- -- Consumer Responsibilities
- Obligations that consumers have to be informed and vigilant, adhering to safety guidelines and ethical consumption practices.
- -- Consumer Protection Act (CPA), 2019
- A comprehensive legal framework in India designed to safeguard consumer rights and provide mechanisms for dispute resolution.
- -- Unfair Trade Practices
- Practices that deceive or exploit consumers, such as misleading advertisements, adulteration, and overpricing.
Additional Learning Materials
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