11.9. Change Agents and Their Role

Try these first

1. 1.

   Define what a change agent is.

   Hint

   Think about who facilitates change.

2. 2.

   List two types of change agents.

   Hint

   Consider where the agent comes from.

3. 3.

   What is the primary responsibility of a change agent?

   • Performing technical tasks
   • Diagnosing problems
   • Supervising staff

   Hint

   What comes first in the change process?

4. 4.

   True or False: Change agents only work internally within organizations.

   • True
   • False

   Hint

   Think about who can initiate change.

5. 5.

   You are a change agent tasked with implementing a new project management software. Outline a plan for engaging different stakeholders and overcoming resistance.

   Hint

   Consider how to communicate benefits effectively.

6. 6.

   After evaluating a past change initiative, you find that it didn’t meet its goals. Analyze potential reasons for failure and suggest improvements.

   Hint

   Identify key failure elements.