11.3. The Change Process / Change Management Process

Try these first

1. 1.

   What are the three stages of Kurt Lewin's Change Management Process?

   Hint

   Think about the stages in sequential order.

2. 2.

   What is the main goal of the Unfreezing stage?

   Hint

   Consider what happens before any changes are made.

3. 3.

   What is the focus of the Refreezing stage?

   • Creating awareness
   • Institutionalizing changes
   • Implementing training

   Hint

   Think about what happens after changes are implemented.

4. 4.

   True or False: The Changing stage involves preparing the organization for change.

   • True
   • False

   Hint

   Recall the sequence of stages in the process.

5. 5.

   Design a mini-change management plan for a fictional organization looking to implement a new IT system. Include strategies for each of Lewin's three stages.

   Hint

   Consider the steps necessary for preparing, implementing, and institutionalizing change.

6. 6.

   Evaluate the consequences of neglecting the Refreezing stage in a major organizational change with a specific example.

   Hint

   Reflect on what could happen if people don't consistently use what they've learned.