11.9.1. Who are Change Agents?

Try these first

1. 1.

   What is the primary role of a change agent?

   Hint

   Think about who helps facilitate change.

2. 2.

   Who can be a change agent?

   Hint

   Consider different sources of support for change.

3. 3.

   What is the primary responsibility of a change agent?

   • To manage payroll
   • To initiate and manage change
   • To conduct interviews

   Hint

   Think about who helps facilitate organizational transitions.

4. 4.

   True or False: Change agents are only found within the organization.

   • True
   • False

   Hint

   Consider whether outside help is possible.

5. 5.

   Imagine you are a change agent in an organization facing resistance to a new technology implementation. How would you approach diagnosing the situation and engaging stakeholders?

   Hint

   Think about how to gain insight from those affected.

6. 6.

   What steps would you take to ensure the training provided to employees is effective during a significant organizational change?

   Hint

   Consider personalization and feedback loops.