3.2.2. Human (Interpersonal) Skills

Try these first

1. 1.

   Define what interpersonal skills are.

   Hint

   Think about what makes a conversation effective.

2. 2.

   Name two components of interpersonal skills.

   Hint

   Consider important skills in a collaborative environment.

3. 3.

   Which of the following is a key component of interpersonal skills?

   • Technical Ability
   • Empathy
   • Analytical Thinking

   Hint

   Think about skills that relate to how we communicate with others.

4. 4.

   True or False: Conflict resolution is not necessary in team management.

   • True
   • False

   Hint

   Consider the implications of unresolved conflicts in a team environment.

5. 5.

   As a manager, two of your team members are in conflict. Create a step-by-step plan to address this situation using interpersonal skills.

   Hint

   Consider strategies that promote discussion and understanding.

6. 6.

   Reflect on an experience where effective communication resolved a misunderstanding within a team. Analyze the interpersonal skills that contributed to the resolution.

   Hint

   Identify specific skills used during the resolution process.